FAQ

Festival Information

  1. When and where does Forecastle take place?
  2. Is there a mobile app?
  3. Do you offer special hotel rates?
  4. Do you offer camping?
  1. When and where does Forecastle take place?

    Forecastle 2020 takes place July 17-19 in Louisville, KY at the stunning Waterfront Park.

    Address: 231 Witherspoon St, Louisville, KY 40202

  2. Is there a mobile app?

    Yes! The Forecastle mobile app will be available on iOS and Android soon. Stay tuned!

  3. Do you offer special hotel rates?

    Yes! Check out our exclusive Forecastle hotel rates here.

  4. Do you offer camping?
    Forecastle does not offer camping on-site, but Jefferson Memorial Forest offers camping 15-20 minutes from downtown Louisville.

Before Buying Tickets

  1. What should I expect during the buying process?
  2. Do you offer a layaway plan for purchases?
  3. What is the difference between the general admission price levels?
  4. What does VIP include?
  5. Where can I purchase tickets?
  6. Can I purchase tickets over the phone?
  7. Can I buy tickets from a third-party company? (Craigslist, Stubhub, etc)
  8. Can I buy tickets at the festival?
  9. Are ticket sales final?
  1. What should I expect during the buying process?

    From our tickets page, the “buy ticket” links will take you to our ticketing site hosted by Front Gate Tickets. Front Gate handles all things associated directly with your purchase order including customer service for things like payment, order changes, wristband shipments, etc.

    Create An Account: When you add a ticket to your cart, you will be prompted to create or sign into a Front Gate Tickets account. This is required and is the account you will need to log in to if you ever want to review or update your order. It’s a good idea to create a Front Gate Tickets account ahead of time if you are buying at a busy time and want to be able to move quickly.

    Time Limit: Once you cart a ticket, you will have a limited time to finish checkout. So be sure you know what you want before going in. This is done to make sure that everyone has a fair chance at the limited ticket volume and nobody can hold onto them indefinitely without purchasing them.

    Layaway Plans: Near the end of the checkout process you will have the option of splitting your order into multiple payments. This can be done to any order and will split your ENTIRE oder cost based on a percentage.

    Customer service and getting prompt help: Your best contact for ticketing related support is Front Gate Tickets. They can also be reached by phone at 888-512-SHOW (7469).

  2. Do you offer a layaway plan for purchases?

    YES! On the checkout page, you have the option to purchase your full order at that time or you can purchase using a “layaway plan” for a non-refundable nominal fee of $10. This layaway plan applies to everything in your cart at checkout – not just your tickets. Purchaser must agree to the Layaway Plan Terms & Conditions, including a default policy. You may also choose to pay your layaway plan in full. Find details on how to do so here. Layaway plan fee and shipping will be paid with the first deposit and will not affect the percentage paid for each installment.

  3. What is the difference between the general admission price levels?

    There is no difference between the general admission price levels. It’s simply an incentive to purchase sooner rather than later. The earlier you buy, the more you save!

  4. What does VIP include?
    VIP details are available on our Yacht Club & VIP Experience page.
  5. Where can I purchase tickets?

    You can purchase passes right HERE through Frontgate Tickets, our official ticketing partner!

  6. Can I purchase tickets over the phone?

    Yes, please contact our ticket provider, Front Gate Tickets at 888-512-SHOW (7469).

  7. Can I buy tickets from a third-party company? (Craigslist, Stubhub, etc)

    Only wristbands purchased through the Forecastle ticket website (Front Gate Tickets) are guaranteed to be authentic. If you want 100% confidence in your ticket purchase, you should only purchase your tickets through the link on our tickets page.

    WE STRONGLY URGE YOU NOT TO BUY TICKETS FROM A THIRD-PARTY! Third-party tickets are almost always found to be fraudulent & there is absolutely nothing we’ll be able to do to help you, should any issue arise. Anything purchased outside of our system is out of our control. Do yourself a favor & don’t take the risk! We highly recommend you purchase all passes to Forecastle directly from our website.

    Please be aware:
    -We are not responsible for any counterfeit weekend passes.
    -For your own protection, please do not purchase weekend passes from any source other than forecastlefest.com or your most trusted friends and family.
    -Removing a wristband automatically voids it (unless by accident or for safety reasons, in which case you need to get a replacement wristband from a customer service booth at the festival – this will require you to prove your purchase information). Festival Security will check every wristband to assure it has not been removed or passed between multiple people.
  8. Can I buy tickets at the festival?

    This is based on availability.

  9. Are ticket sales final?

    All ticket sales are final, we do not offer refunds or exchanges.

After Buying Tickets

  1. Where are my tickets?
  2. Questions about an order already placed?
  3. When will I receive my tickets?
  4. Can I update or check on my order information?
  5. I lost my pass/never received it in the mail! How do I get a replacement?
  6. I need to change my address. Who should I contact?
  7. My buddy and I purchased our passes the same day. They received their order, but i have not received mine yet. Should I be worried?
  8. I changed my mind and can't come to Forecastle, can I get a refund?
  1. Where are my tickets?

    Once you have placed an order through Front Gate Tickets, visit https://forecastle.frontgatetickets.com/ and click “sign in” at the top of the page. Once signed in, you can check your order and adjust account information.

    Tickets will be delivered by mail from Front Gate 2-4 weeks prior to the festival.

  2. Questions about an order already placed?

    Yes! If you’ve already purchased tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call 888-512-SHOW (7469).

  3. When will I receive my tickets?

    Tickets will be delivered by mail or email from Front Gate 2-4 weeks prior to the festival. The delivery method is dependent on the option you selected when purchasing.


    U.S. Orders  

    If you purchased your passes before July 2, your passes will be mailed out to you. As each order is fulfilled, an email will be sent with a tracking number. Once you receive your wristband, register your wristband online before you arrive to the event. For those who purchased passes after the deadline, please bring your order confirmation and government issued photo ID to the Box Office to exchange your ticket for your wristband.


    International Orders  

    All international orders (including Canadian orders) will be available for pick up at the Box Office. Please bring your order confirmation and government issued photo ID.

    If you have questions about receiving your order, shipping address, tracking info, etc. please contact Frontgate Tickets support team at order-support@frontgatetickets.com or 888.512.SHOW (7469)

  4. Can I update or check on my order information?

    Yes! Once you have placed an order through Front Gate Tickets, visit https://forecastlefest.frontgatetickets.com/ and click “sign in” at the top of the page. Once signed in, you can review or adjust information like your shipping address, etc.

  5. I lost my pass/never received it in the mail! How do I get a replacement?

    Please visit the Box Office for a replacement pass. Make sure you bring your order confirmation number as well as your government issued photo ID. If you are not the original purchaser, you will need to bring a letter from the original purchaser, outlining their consent for pick up, as well as a copy of their government issued photo ID and a copy of the original order confirmation. Replacement wristbands may be subject to a $25 replacement fee.

    The order that was Shipped to me is missing passes/different than what I purchased. What should I do?

    Please contact Frontgate Tickets Support.  
    order-support@frontgatetickets.com
    888.512.SHOW (7469)
  6. I need to change my address. Who should I contact?

    If you would like to update your address, you can do so in your Front Gate Tickets account that you create when you purchased your tickets. You can also contact Front Gate Tickets Support at order-support@frontgatetickets.com or 888.512.SHOW (7469)

  7. My buddy and I purchased our passes the same day. They received their order, but i have not received mine yet. Should I be worried?

    Not to worry! Forecastle passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. 

  8. I changed my mind and can't come to Forecastle, can I get a refund?

    We do not offer refunds on any ticket types.

On-site Info

  1. What can I bring?
  2. What should I leave at home?
  3. Do you allow re-entry?
  4. Where should I park?
  5. Will there be ATMs available?
  6. Can I buy tickets at the festival?
  7. Does Forecastle have a bike valet?
  8. What are the safety and medical procedures?
  1. What can I bring?

    To make sure you have everything you’ll need while aboard the ship, please feel free to bring the following items with you:

      Sun block (No aerosol cans)
      Blankets, sheets and towels
      Point-and-shoot cameras
      Small backpacks and purses and empty hydration bladder packs. Large backpacks, book bags, or any bag that is over 14”x11”x5” in size will not be allowed.
      Empty water bottle (free, filtered water provided to all patrons via 2 Hydration Stations)
      1 sealed bottle of water
      Selfie sticks are allowed, but must expand to no longer than 40″ in length and must be made of light material (light metal, rubber plastic.) All selfie sticks are subject to Forecastle staff discretion and may or may not be allowed.

      REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate and security staff.

  2. What should I leave at home?

    We make every effort to provide an environment where all travelers can fully enjoy their time aboard the ship. With that in mind, kindly leave these items at home:

      Weapons
      Large backpacks, book bags, or any bag that is over 14”x11”x5” in size will not be allowed.
      Food and drink
      Alcohol
      Illegal substances of any kind
      Umbrellas
      Aerosol Cans
      Coolers
      Lawn chairs or picnic baskets
      Lasers
      Glow sticks
      Stickers
      Headdresses
      Silly String
      Confetti
      Glitter
      Spray paint
      Pets (service dogs will be permitted)
      Glass containers and metal aerosol cans, including sunscreen in aerosol cans
      Scooters or personal motorized vehicles
      Detachable lens cameras
      Recording devices of any kind including professional recording equipment, GoPros, audio recording equipment, and video recording equipment
      No unauthorized vendors will be permitted
      No solicitations, handbills, sampling, give-aways, etc.
      Remote-controlled vehicles or aircrafts, including drones

    REMEMBER: All travelers and their belongings are subject to search and prohibited items will be removed at the discretion of the front gate staff. These items are subject to change at anytime and at the discretion of the front gate and security staff.

  3. Do you allow re-entry?

    Visitors with a General Admission Weekend Pass, Yacht Club Weekend Pass, and VIP Weekend Pass will have re-entry privileges. General Admission Single Day Ticket holders will not be allowed re-entry.

  4. Where should I park?
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    There is no parking on-site. However, there is plenty of street parking and many open lots near Waterfront Park. Please click here for a map of parking lots, or visit our Transportation page. Pay attention to signage and park only in areas where public parking is permitted. The Forecastle Festival is not responsible if your vehicle is towed or ticketed.

    There are daily shuttles available from several locations around the venue, such as: Bloomington High, Carmel, Columbus, Cincinnati, Lexington, Louisville Airport Hotels, Nashville, Indiana University, Indianapolis, West Chester Township. For more information, head here.

    We encourage you to ride a bike! It reduces your carbon footprint, provides great exercise, and allows sustainable transport. We will have a complimentary bike valet service available outside the secondary entrance on the southwest side of the park.

    Walking and public transit are also encouraged.

  5. Will there be ATMs available?

    Yes. If you need cash, ATMs can be found on the festival grounds.

  6. Can I buy tickets at the festival?

    This is based on availability.

  7. Does Forecastle have a bike valet?

    Yes! Forecastle provides all festival patrons access to a complimentary Bike Valet for those cycling to and from the festival.

  8. What are the safety and medical procedures?
    If you need medical attention, we will have a medical tent located on-site as well as a medical team at both the Mast stage and Boom stage. If you can’t make it to the medical tent or team, grab an event organizer or member of our security staff, and we will assist you. It’s important to us that everyone take good care of themselves. Please make sure to eat good healthy foods and drink lots of water! All that dancing can take a lot out of you, so take a break if you don’t feel well. Please see an in depth look at out festival safety policies and procedures here.

Family

  1. I'm a new mother, can you accommodate me?
  2. Is this event family friendly?
  1. I'm a new mother, can you accommodate me?

    Forecastle Festival has a Lactation Station for new mothers. You should have no issues getting through security with your gear. If needed, mothers will be given a re-entry wristbands so you can store any bottles and supplies in your car. If a new mother is staying in a hotel farther away, they are allowed to bring a small soft-sided cooler to carry with them. The Lactation Station is the go-to for new moms and their little ones!

  2. Is this event family friendly?

    We are certainly a family friendly event and welcome guests of all ages. Children 10 and under will be admitted for free with an adult admission, limited 2 kids per adult.

Accessibility

  1. Access Center
  2. ADA Viewing Areas
  3. Patrons With Mobility Limitations
  4. Patrons Who Are Deaf / Hard of Hearing
  5. Service Animals
  6. Special Dietary Needs
  1. Access Center

    Just inside the festival entrance near the Information Booth will be the Access Center. There you can find maps identifying the restricted viewing areas reserved for patrons with disabilities (plus one companion). The space in these viewing areas is limited however and will be available on a first-come, first-served basis.

    Also found at the Access Center are large-print programs as well as one printed in Braille. A power outlet will be available for recharging power wheelchairs.

  2. ADA Viewing Areas

    There will be slightly elevated, restricted viewing areas near the Mast and Boom stages for people with mobility limitations and/or those who require a sign language interpreter. Stop by the Access Center to pick up the specially identified Access wristband that will allow a patron with a disability plus one companion access into the viewing areas. Please note: having a wristband does NOT guarantee entry to the viewing areas. Space is limited and will be available on a first-come, first served basis. When capacity is reached the viewing areas will be closed and no one else will be allowed entry.

    Seating is mandatory in the viewing areas to allow a clean line of sight for everyone. Chairs will be provided on a first-come, first-served basis. Please cooperate with festival staff if asked to make room for additional patrons. There is no smoking in the viewing areas and no saving of seats. Any violation of these policies can result in immediate expulsion from the viewing areas.

  3. Patrons With Mobility Limitations

    The festival is held outdoors in a park. There will be a lot of natural terrain to travel over and if it rains it could become muddy. There are sometimes great distances between stages.

    Personal assistance, wheelchair pushes, and any type of transportation, including golf cart rides, are NOT provided by the festival. If you require any additional assistance please plan on bringing a companion. Wheelchairs are not available for rent or loan.

    Wheelchairs, power wheelchairs and small three or four-wheeled scooters are allowed in the festival. Other power-driven devices will be considered only on a case-by-case basis. A power device should not move faster than a person can walk and extreme care needs to be taken when operating such devices due to the large crowds expected at the festival. Therefore, large, fast and heavy mobility devices are not appropriate in this situation.

    Accessible portalets can be found at the end of each row of portalets.

  4. Patrons Who Are Deaf / Hard of Hearing

    Forecastle Festival has an American Sign Language (ASL) team available. Some main stage (Mast and Boom) shows will be interpreted. Because it takes quite a lot of time for interpreters to study and practice the music, please send specific requests to us as soon as possible at access@forecastlefest.com. Please include your cell phone number in the request. Please note we will do our best to accommodate requests but cannot guarantee anything. During the event, stop by the Access Center to see the entire interpreter schedule and get more information.

  5. Service Animals

    Pets are NOT allowed at the festival; however, service animals, which are trained to provide assistance to a patron with a disability, are welcome. The owner of the animal may be asked what service the animal provides. If you have a service animal, please use the west entrance and alert security when you arrive. Once security is alerted, you will be directed to the access center to fill out a notice of responsibility for your service animal.

  6. Special Dietary Needs

    If a patron has a special dietary restriction, those items will be allowed onto festival grounds if accompanied by a doctor’s note.

    Any medically necessary medicine and materials must be in the name of the patron. Your ID will be matched with the label on the items brought to the festival. Please dispose of any medical waste and syringes at the First Aid stations found around the festival grounds. Please do not dispose of them in trash bins.